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Professor Mark Toleman

Professor Mark Toleman
Name Mark Toleman
Position Professor (Information Systems)
Section School of Business
Office S513
Location Toowoomba Campus
Phone +61 7 4631 5593
Extension 5593
Email
Qualifications BAppSc DDIAE , GDipInfProc DDIAE , MSc JCU , PhD Qld
Homepage https://sites.google.com/site/markatoleman
The views expressed on staff homepages may not reflect the views of the University.

Fields of Research (FoR)

  • Information Systems ( 080600 )
  • Information Systems ( 460900 )

Research interests
Policy Development & Evaluation
University Governance
Corporate Governance
Community Support Tool Design & Development
Design Science
Information Technology Service Management
ICT Governance
Human-Computer Interaction
Usability
Information Systems

Professional memberships
Member of the Australian Institute of Company Directors
Member of the Australian Computer Society
Member of the Association for Information Systems
Member of the International Federation for Information Processing Working Group 8.6 (Transfer & Diffusion of IT)
Member of the International Federation for Information Processing Working Group 13.1 (Education in HCI)

Industry affiliations
Member of the Australian Council of Professors and Heads of Information Systems
Member of the Association of Australian University Secretaries

Currently teaching courses/programs
CIS8500 Applied Research for Information Systems Professionals

Teaching experience(Tertiary)
30 Years

Teaching experience(Other)
7 Years

Administrative responsibilities
University Secretary (2013-current)
Chair, Academic Board (2006-2012)
Head, School of Information Systems (2007-2013)

Research most recent
Shrestha, A, Cater-Steel, A, Toleman, M, Behari, S and Rajaeian, MM (2020) Development and evaluation of a software-mediated process assessment method for IT service management. Information & Management, 57 (4).
Cater-Steel, A, Toleman, M and Rajaeian, MM (2019) Design science research in doctoral projects: An analysis of Australian theses. Association of Information Systems Journal, 20 (12). pp. 1844-1869.
Shrestha, A, Cater-Steel, A, Toleman, M and Rout, T (2018) Benefits and relevance of International Standards in a design science research project for process assessments. Computer Standards and Interfaces, 60. pp. 48-56.



Publications in ePrints

Smith, Sean and Lane, MichaelORCID: https://orcid.org/0000-0001-6534-4902 and Toleman, MarkORCID: https://orcid.org/0000-0002-0535-8103 and Shrestha, AnupORCID: https://orcid.org/0000-0002-2952-0072 (2022) Digital Transformation of the Healthcare Supply Chain: A Clinical Safety Evaluation Model. In: 28th Americas Conference on Information Systems: Innovative Research Informing Practice (AMCIS 2022), 10 Aug - 14 Aug 2022, Minneapolis, United States.

Mensah, Ransford and Cater-Steel, Aileen and Toleman, MarkORCID: https://orcid.org/0000-0002-0535-8103 (2021) Digitalizing water bill payments: introduction of change management at Ghana Water Company Limited. In: Digitalization Cases Vol. 2 - Mastering Digital Transformation for Global Business. Management for Professionals, 2. Springer, Cham, Switzerland, pp. 289-303. ISBN 978-3-030-80002-4

Smith, Sean and Lane, MichaelORCID: https://orcid.org/0000-0001-6534-4902 and Toleman, MarkORCID: https://orcid.org/0000-0002-0535-8103 and Shrestha, AnupORCID: https://orcid.org/0000-0002-2952-0072 (2021) Does digital transformation of the Australian healthcare supply chain improve clinical safety? In: 32nd Australasian Conference on Information Systems: Information Systems for a Sustainable Future, Connectedness, and Social Good (ACIS 2021), 6 Dec - 10 Dec 2021, Sydney, Australia.

Mensah, Ransford and Cater-Steel, Aileen and Toleman, MarkORCID: https://orcid.org/0000-0002-0535-8103 (2020) A Framework for Selection of Processes to Virtualize in e-Government: A Case Study of Liberia. In: 23rd Pacific Asia Conference on Information Systems (PACIS 2020), 20-24 June, 2020, Dubai, United Arab Emirates.

Shrestha, Anup ORCID: https://orcid.org/0000-0002-2952-0072 and Cater-Steel, Aileen and Toleman, MarkORCID: https://orcid.org/0000-0002-0535-8103 and Behari, Suren and Rajaeian, Mohammad Mehdi (2020) Development and evaluation of a software-mediated process assessment method for IT service management. Information & Management, 57 (4):103213. ISSN 0378-7206

View full listing in ePrints

Research supervisor in the area of:

  • Information Systems ( 460900 )