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Professor Mark Toleman

Professor Mark Toleman
Name Mark Toleman
Position Professor (Information Systems)
Section School of Management and Enterprise
Office S513
Location Toowoomba Campus
Phone +61 7 4631 5593
Extension 5593
Email
Qualifications BAppSc DDIAE , GDipInfProc DDIAE , MSc JCU , PhD Qld
Homepage https://sites.google.com/site/markatoleman
The views expressed on staff homepages may not reflect the views of the University.

Research interests
Policy Development & Evaluation
University Governance
Corporate Governance
Community Support Tool Design & Development
Design Science
Information Technology Service Management
ICT Governance
Human-Computer Interaction
Usability
Information Systems

Professional memberships
Member of the Australian Institute of Company Directors
Member of the Australian Computer Society
Member of the Association for Information Systems
Member of the International Federation for Information Processing Working Group 8.6 (Transfer & Diffusion of IT)
Member of the International Federation for Information Processing Working Group 13.1 (Education in HCI)

Industry affiliations
Member of the Australian Council of Professors and Heads of Information Systems
Member of the Association of Australian University Secretaries

Currently teaching courses/programs
CIS8500 Applied Research for Information Systems Professionals

Teaching experience(Tertiary)
30 Years

Teaching experience(Other)
7 Years

Administrative responsibilities
University Secretary (2013-current)
Chair, Academic Board (2006-2012)
Head, School of Information Systems (2007-2013)

Research most recent
Cater-Steel, A, Valverde, R, Shrestha, A and Toleman, M (2016) Decision support systems for IT service management. International Journal of Information and Decision Sciences, 8 (3). pp. 284-304.
Shrestha, A, Cater-Steel, A and Toleman, M (2016) Innovative decision support for IT service management. Journal of Decision Systems, 25 (Supplement 1). pp. 486-499.
Shrestha, A, Cater-Steel, A, Toleman, M and Tan, W-G (2014) A method to select IT service management processes for improvement. Journal of Information Technology: Theory and Application, 15 (3). pp. 31-56.



Publications in ePrints

Shrestha, Anup and Cater-Steel, Aileen and Toleman, Mark and Rout, Terry (2018) Benefits and relevance of International Standards in a design science research project for process assessments. Computer Standards and Interfaces, 60. pp. 48-56. ISSN 0920-5489

Asgarkhani, Mehdi and Toleman, Mark and Ally, Mustafa and Lane, Michael (2018) The impact of ineffective ITG on IT deployment: a study of failed IT deployment initiatives. In: 29th Australasian Conference of Information Systems (ACIS 2018), 3-5 Dec 2018, Sydney, Australia.

Cater-Steel, Aileen and Toleman, Mark and Rajaeian, Mohammad Mehdi (2017) An analysis of design science research adoption in Doctoral projects in Australia. In: 28th Australasian Conference on Information Systems (ACIS 2017), 4-6 Dec 2017, Hobart, Australia.

Asgarkhani, Mehdi and Cater-Steel, Aileen and Toleman, Mark and Ally, Mustafa (2017) Failed IT projects: is poor IT governance to blame? In: 28th Australasian Conference on Information Systems (ACIS 2017), 4-6 Dec 2017, Hobart, Australia.

Cater-Steel, Aileen and Rajaeian, Mohammad Mehdi and Toleman, Mark and Troup, Duncan (2017) The phenomenon of P3 community for IT support: a crowd-support case study. In: 2017 International Conference on Information Resources Management: Democratization and Participation: People's Roles in Digital World (CONNF-IRM 2017), 17-19 May 2017, Santiago, Chile.

View full listing in ePrints