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Professor Mark Toleman

Professor Mark Toleman
Name Mark Toleman
Position Professor (Information Systems)
Section School of Management and Enterprise
Office L324
Location Toowoomba Campus
Phone +61 7 4631 5593
Extension 5593
Qualifications BAppSc DDIAE , GDipInfProc DDIAE , MSc JCU , PhD Qld
The views expressed on staff homepages may not reflect the views of the University.

Fields of Research (FoR)

  • Information Systems ( 080600 )

Research interests
Policy Evaluation
University Governance
Community Support Tool Design & Development
Design Science
Information Technology Service Management
ICT Governance
Agile System Development Methodologies
Human-Computer Interaction
Information Systems

Professional memberships
Member of the Australian Computer Society
Member of the Association for Information Systems
Member of the Computer-Human Interaction Special Interest of the Human Factors and Ergonomics Society of Australia
Member of the International Federation for Information Processing Working Group 13.1 (Education in HCI)

Industry affiliations
Member of the Australian Council of Professors and Heads of Information Systems
Member of the Association of Australian University Secretaries

Currently teaching courses/programs
CIS8500 Applied Research for Information Systems Professionals

Teaching experience(Tertiary)
30 Years

Teaching experience(Other)
7 Years

Administrative responsibilities
University Secretary (2013-current)
Chair, Academic Board (2006-2012)
Head, School of Information Systems (2007-2013)

Research most recent
Gacenga, F, Cater-Steel, A, Toleman, M & Tan, W-G 2012, Measuring IT Service Management Performance: A Model Development, In Z Belkhamza & S A Wafa (Eds) Measuring Organizational Information Systems Success: New Technologies and Practices, IGI Global, Hershey, PA, Chapter 6, pp. 102-119.

Valverde R, Toleman M & Cater-Steel A (2011) A method for comparing traditional and component-based models in information systems re-engineering. Information Systems and e-Business Management, 9(1), pp. 89-107.

Best P, Rikhardsson P & Toleman M (2009) Continuous fraud detection in enterprise systems through audit trial analysis. Journal of Digital Forensics, Security and Law, 4(1), pp. 39-60.

Publications in ePrints

Shrestha, Anup and Cater-Steel, Aileen and Toleman, Mark (2016) Innovative decision support for IT service management. Journal of Decision Systems, 25 (Supplement 1). pp. 486-499. ISSN 1246-0125

Shrestha, Anup and Cater-Steel, Aileen and Toleman, Mark and Rout, Terry and Behari, Suren (2016) The issue of reliability in software mediated process assessments. In: Software Process Improvement and Capability Determination 16th International Conference, SPICE 2016, 9-10 June 2016, Dublin, Ireland.

Shrestha, Anup and Cater-Steel, Aileen and Toleman, Mark and Rout, Terry (2015) Evaluation of software mediated process assessments for IT service management. In: 15th International SPICE Conference: Software Process Improvement and Capability Determination, 16-17 June 2015, Gothenburg, Sweden.

Shrestha, Anup and Cater-Steel, Aileen and Toleman, Mark (2015) Virtualising process assessments to facilitate continual service improvement in IT service management. In: 26th Australasian Conference on Information Systems (ACIS 2015), 30 Nov-04 Dec 2015, Adelaide, South Australia.

Shrestha, Anup and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2014) A method to select IT service management processes for improvement. Journal of Information Technology: Theory and Application, 15 (3). pp. 31-56. ISSN 1552-3416

View full listing in ePrints