Professor Mark Toleman
| Name | Mark Toleman |
|---|---|
| Position | Professor (Information Systems) |
| Section | School of Management and Enterprise |
| Office | L324 |
| Location | Toowoomba Campus |
| Phone | +61 7 4631 5593 |
| Extension | 5593 |
| Qualifications | BAppSc DDIAE , GDipInfProc DDIAE , MSc JCU , PhD Qld |
| Homepage |
https://sites.google.com/site/markatoleman The views expressed on staff homepages may not reflect the views of the University. |
Research interests
Policy Evaluation
University Governance
Community Support Tool Design & Development
Design Science
Information Technology Service Management
ICT Governance
Agile System Development Methodologies
Human-Computer Interaction
Usability
Information Systems
Professional memberships
Member of the Australian Computer Society
Member of the Association for Information Systems
Member of the Computer-Human Interaction Special Interest of the Human Factors and Ergonomics Society of Australia
Member of the International Federation for Information Processing Working Group 8.6 (Transfer & Diffusion of IT)
Member of the International Federation for Information Processing Working Group 13.1 (Education in HCI)
Industry affiliations
Member of the Australian Council of Professors and Heads of Information Systems
Member of the Association of Australian University Secretaries
USQ Research affiliations
-
Australian Centre for Sustainable Business and Development (ACSBD)
Currently teaching courses/programs
CIS8500 Applied Research for Information Systems Professionals
Teaching experience(Tertiary)
30 Years
Teaching experience(Other)
7 Years
Administrative responsibilities
University Secretary (2013-current)
Chair, Academic Board (2006-2012)
Head, School of Information Systems (2007-2013)
Research most recent
Cater-Steel, A, Valverde, R, Shrestha, A and Toleman, M (2016) Decision support systems for IT service management. International Journal of Information and Decision Sciences, 8 (3). pp. 284-304.
Shrestha, A, Cater-Steel, A and Toleman, M (2016) Innovative decision support for IT service management. Journal of Decision Systems, 25 (Supplement 1). pp. 486-499.
Shrestha, A, Cater-Steel, A, Toleman, M and Tan, W-G (2014) A method to select IT service management processes for improvement. Journal of Information Technology: Theory and Application, 15 (3). pp. 31-56.
Publications in ePrints
Cater-Steel, Aileen and Valverde, Raul and Shrestha, Anup and Toleman, Mark (2016) Decision support systems for IT service management. International Journal of Information and Decision Sciences, 8 (3). pp. 284-304. ISSN 1756-7017
Shrestha, Anup and Cater-Steel, Aileen and Toleman, Mark (2016) Innovative decision support for IT service management. Journal of Decision Systems, 25 (Supplement 1). pp. 486-499. ISSN 1246-0125
Shrestha, Anup and Cater-Steel, Aileen and Toleman, Mark and Rout, Terry and Behari, Suren (2016) The issue of reliability in software mediated process assessments. In: Software Process Improvement and Capability Determination 16th International Conference, SPICE 2016, 9-10 June 2016, Dublin, Ireland.
Shrestha, Anup and Cater-Steel, Aileen and Toleman, Mark and Rout, Terry (2015) Evaluation of software mediated process assessments for IT service management. In: 15th International SPICE Conference: Software Process Improvement and Capability Determination, 16-17 June 2015, Gothenburg, Sweden.
Shrestha, Anup and Cater-Steel, Aileen and Toleman, Mark (2015) Virtualising process assessments to facilitate continual service improvement in IT service management. In: 26th Australasian Conference on Information Systems (ACIS 2015), 30 Nov - 4 Dec 2015, Adelaide, South Australia.