Professor Mark Toleman
|Position||Professor (Information Systems)|
|Section||School of Business|
|Phone||+61 7 4631 5593|
|Qualifications||BAppSc DDIAE , GDipInfProc DDIAE , MSc JCU , PhD Qld|
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Fields of Research (FoR)
Policy Development & Evaluation
Community Support Tool Design & Development
Information Technology Service Management
Member of the Australian Institute of Company Directors
Member of the Australian Computer Society
Member of the Association for Information Systems
Member of the International Federation for Information Processing Working Group 8.6 (Transfer & Diffusion of IT)
Member of the International Federation for Information Processing Working Group 13.1 (Education in HCI)
Member of the Australian Council of Professors and Heads of Information Systems
Member of the Association of Australian University Secretaries
Currently teaching courses/programs
CIS8500 Applied Research for Information Systems Professionals
University Secretary (2013-current)
Chair, Academic Board (2006-2012)
Head, School of Information Systems (2007-2013)
Research most recent
Shrestha, A, Cater-Steel, A, Toleman, M, Behari, S and Rajaeian, MM (2020) Development and evaluation of a software-mediated process assessment method for IT service management. Information & Management, 57 (4).
Cater-Steel, A, Toleman, M and Rajaeian, MM (2019) Design science research in doctoral projects: An analysis of Australian theses. Association of Information Systems Journal, 20 (12). pp. 1844-1869.
Shrestha, A, Cater-Steel, A, Toleman, M and Rout, T (2018) Benefits and relevance of International Standards in a design science research project for process assessments. Computer Standards and Interfaces, 60. pp. 48-56.
Publications in ePrints
Mensah, Ransford and Cater-Steel, Aileen and Toleman, MarkORCID: https://orcid.org/0000-0002-0535-8103 (2021) Digitalizing water bill payments: introduction of change management at Ghana Water Company Limited. In: Digitalization Cases Vol. 2 - Mastering Digital Transformation for Global Business. Management for Professionals, 2. Springer, Cham, Switzerland, pp. 289-303. ISBN 978-3-030-80002-4
Smith, Sean and Lane, MichaelORCID: https://orcid.org/0000-0001-6534-4902 and Toleman, MarkORCID: https://orcid.org/0000-0002-0535-8103 and Shrestha, AnupORCID: https://orcid.org/0000-0002-2952-0072 (2021) Does digital transformation of the Australian healthcare supply chain improve clinical safety? In: 32nd Australasian Conference on Information Systems: Information Systems for a Sustainable Future, Connectedness, and Social Good (ACIS 2021), 6 Dec - 10 Dec 2021, Sydney, Australia.
Mensah, Ransford and Cater-Steel, Aileen and Toleman, MarkORCID: https://orcid.org/0000-0002-0535-8103 (2020) A Framework for Selection of Processes to Virtualize in e-Government: A Case Study of Liberia. In: 23rd Pacific Asia Conference on Information Systems (PACIS 2020), 20-24 June, 2020, Dubai, United Arab Emirates.
Shrestha, Anup ORCID: https://orcid.org/0000-0002-2952-0072 and Cater-Steel, Aileen and Toleman, MarkORCID: https://orcid.org/0000-0002-0535-8103 and Behari, Suren and Rajaeian, Mohammad Mehdi (2020) Development and evaluation of a software-mediated process assessment method for IT service management. Information & Management, 57 (4):103213. ISSN 0378-7206
Mensah, Ransford and Cater-Steel, Alieen and Toleman, MarkORCID: https://orcid.org/0000-0002-0535-8103 (2020) Factors affecting e-government adoption in Liberia: A practitioner perspective. The Electronic Journal of Information Systems in Developing Countries, e12161. pp. 1-15. ISSN 1681-4835
Research supervisor in the area of: