Professor Mark Toleman
|Position||Professor (Information Systems)|
|Section||School of Management and Enterprise|
|Phone||+61 7 4631 5593|
|Qualifications||BAppSc DDIAE , GDipInfProc DDIAE , MSc JCU , PhD Qld|
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Policy Development & Evaluation
Community Support Tool Design & Development
Information Technology Service Management
Member of the Australian Institute of Company Directors
Member of the Australian Computer Society
Member of the Association for Information Systems
Member of the International Federation for Information Processing Working Group 8.6 (Transfer & Diffusion of IT)
Member of the International Federation for Information Processing Working Group 13.1 (Education in HCI)
Member of the Australian Council of Professors and Heads of Information Systems
Member of the Association of Australian University Secretaries
Currently teaching courses/programs
CIS8500 Applied Research for Information Systems Professionals
University Secretary (2013-current)
Chair, Academic Board (2006-2012)
Head, School of Information Systems (2007-2013)
Research most recent
Cater-Steel, A, Valverde, R, Shrestha, A and Toleman, M (2016) Decision support systems for IT service management. International Journal of Information and Decision Sciences, 8 (3). pp. 284-304.
Shrestha, A, Cater-Steel, A and Toleman, M (2016) Innovative decision support for IT service management. Journal of Decision Systems, 25 (Supplement 1). pp. 486-499.
Shrestha, A, Cater-Steel, A, Toleman, M and Tan, W-G (2014) A method to select IT service management processes for improvement. Journal of Information Technology: Theory and Application, 15 (3). pp. 31-56.
Publications in ePrints
Shrestha, Anup and Cater-Steel, Aileen and Toleman, Mark and Behari, Suren and Rajaeian, Mohammad Mehdi (2019) Development and evaluation of a software-mediated process assessment method for IT service management. Information & Management. ISSN 0378-7206
Shrestha, Anup and Cater-Steel, Aileen and Toleman, Mark and Rout, Terry (2018) Benefits and relevance of International Standards in a design science research project for process assessments. Computer Standards and Interfaces, 60. pp. 48-56. ISSN 0920-5489
Asgarkhani, Mehdi and Toleman, Mark and Ally, Mustafa and Lane, Michael (2018) The impact of ineffective ITG on IT deployment: a study of failed IT deployment initiatives. In: 29th Australasian Conference of Information Systems (ACIS 2018), 3-5 Dec 2018, Sydney, Australia.
Cater-Steel, Aileen and Toleman, Mark and Rajaeian, Mohammad Mehdi (2017) An analysis of design science research adoption in Doctoral projects in Australia. In: 28th Australasian Conference on Information Systems (ACIS 2017), 4-6 Dec 2017, Hobart, Australia.
Asgarkhani, Mehdi and Cater-Steel, Aileen and Toleman, Mark and Ally, Mustafa (2017) Failed IT projects: is poor IT governance to blame? In: 28th Australasian Conference on Information Systems (ACIS 2017), 4-6 Dec 2017, Hobart, Australia.