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Professor Lan Snell

Professor Lan Snell
Name Lan Snell
Position Head of School and Dean (Business)
Section School of Business
Office T274
Location Toowoomba Campus
Phone +61 7 4631 1342
Extension 1342
Email
Qualifications BBus UTS , PGCertRschMth Macquarie , MEdLead Macquarie , PhD Sydney
Languages Vietnamese (non accredited translator)
Executive Support

Lan has 20+ years leadership experience across both academia and industry. She is widely regarded as a leader in creating innovative and internationally successful programs with a proven track record in designing and learning models across three business schools: CSU, UTS Business School, and Macquarie Business School. Prior to joining USQ, Lan led the development of a ground-breaking model for post experience learning for Macquarie Business School. She delivered unprecedented growth and rankings within a two year period. The Global MBA attracted 400+ students from 38 countries and ranked #1 in Australia and #6 globally for online MBAs (CEO Magazine); and #2 in Australia and Top 20 in the world in the QS World University Rankings 2021 for online MBAs. She delivered AMBA accreditation as part of her final deliverable before leaving Macquarie Business School. Lan is an experienced board member and currently serves on the Executive Committee for the Australian Business Deans Council. She is a sought-after keynote presenter and thought leader on the future of learning. Lan was shortlisted for her curriculum innovation in 2020 for the Wharton-QS Stars Reimagine Education Award for the “Best distributed program for nurturing 21st century skills”. She was invited to be an official judge for the Wharton-QS Reimagine Education Awards in 2021. Lan’s publications include European Journal of Marketing, Journal of Services Theory and Practice, Applied Psychology, Health Marketing Services, and European Heart Journal. She has secured over $705,000 in grants with industry partners, including a category 1 grant for over $200,000. She holds a PhD in Services Marketing (University of Sydney), Master of Education (Macquarie University), Graduate Certificate in Research (Macquarie University), and Bachelor of Business (UTS).


Fields of Research (FoR)

  • Service Marketing ( 350611 )

Research most recent
Mitchell, M., Boyle, B., and Snell, L. (2021). The curvilinear effect of professional faultlines on team innovation: The pivotal role of professional identity threat. Applied Psychology, 00:1-16. ABDC: A. https://doi.org/10.1111/apps.12322

Aliprandi-Costa, B., Morgan, L., Snell, L., Souza, M., Kritharides, L., French, J., Brieger, D. & Ranasinghe, I. (2019). ST-Elevation acute myocardial infarction in Australia – Temporal trends in patient management and outcomes 1999-2016. Heart Lung and Circulation Link to publication in Scopus. DOI.

Sok, P., Sok, M., and Snell, L. (2018). Does transformational leadership always matter in frontline service roles? Journal of Service Theory and Practice, 28(6), 733-751. ABDC: A. 10.1108/JSTP-03-2018-0053


Research most notable
Snell, L., White, L., and Dagger, T. (2014). A socio-cognitive approach to customer adherence in health care. European Journal of Marketing, 48(3/4), 496-521. ABDC: A*. http://dx.doi.org/10.1108/EJM-05-2012-0290

Sok, P., Snell, L., Lee, T., and Sok, M. (2017). Linking entrepreneurial orientation and small firm performance through marketing resources and marketing capability: A moderated mediation model. Journal Service Theory and Practice, 27(1), 231-249, ABDC: A. DOI: http://dx.doi.org/10.1108/JSTP-01-2016-0001

Aliprandi-Costa, B., Sockler, J., Kritharides, L., Morgan, L., Snell, L. Gullick, J., Brieger, D. & Ranasinghe, I. (2017). The contribution of the composite of clinical process indicators as a measure of hospital performance in the management of acute coronary syndromes—insights from the CONCORDANCE registry. European Heart Journal - Quality of Care and Clinical Outcomes, 3(1), 37-46. DOI: http://dx.doi.org/10.1093/ehjqcco/qcw023.

Snell, L., Sok, P., and Danaher, T. (2015). Achieving growth-quality of life ambidexterity in small firms. Journal of Service Theory and Practice, 25(5), 529-550. ABDC: A. http://dx.doi.org/10.1108/JSTP-04-2014-0064

Snell, L., White, L., and Dagger, T. (2014). A socio-cognitive approach to customer adherence in health care. European Journal of Marketing, 48(3/4), 496-521. ABDC: A*. http://dx.doi.org/10.1108/EJM-05-2012-0290

Snell, L. and White, L. (2011). A socio-cognitive approach to service quality and adherence amongst elderly patients: A pilot study. Health Marketing Quarterly, 28(2), 99-115. ABDC: B. doi: 10.1080/07359683.2011.545332

Snell, L. and White, L. (2011). An exploratory study of the role of emotional intelligence and self-efficacy on service quality and adherence in a weight loss setting. Services Marketing Quarterly, 32(3), 228-546. ABDC: B. DOI: 10.1080/15332969.2011.581973

Snell, L. and White, L. (2009). An exploratory study of the application of internal marketing in professional service organisations. Services Marketing Quarterly, 30(3), 195-211. ABDC: B. DOI: 10.1080/15332960902993460


Publications in ePrints

Mitchell, Rebecca and Boyle, Brendan and Snell, LanchiORCID: https://orcid.org/0000-0001-5392-2656 (2021) The curvilinear effect of professional faultlines on team innovation: The pivotal role of professional identity threat. Applied Psychology, 71 (1). pp. 1-16. ISSN 0269-994X

Aliprandi-Costa, Bernadette and Morgan, Lucy and Snell, Lan ChiORCID: https://orcid.org/0000-0001-5392-2656 and Souza, Mario D. and Kritharides, Leonard and French, John and Brieger, David and Ranasinghe, Isuru (2019) ST-Elevation Acute Myocardial Infarction in Australia—Temporal Trends in Patient Management and Outcomes 1999–2016. Heart, Lung and Circulation, 28 (7). pp. 1000-1008. ISSN 1443-9506

Sok, Keo Mony and Sok, Phyra and Snell, LanORCID: https://orcid.org/0000-0001-5392-2656 and Qiu, Pingping (2018) Does transformational leadership always matter in frontline service roles? Journal of Service Theory and Practice, 28 (6). pp. 733-751. ISSN 2055-6225

Sok, Phyra and Snell, LanORCID: https://orcid.org/0000-0001-5392-2656 and Lee, Wai Jin (Thomas) and Sok, Keo Mony (2017) Linking entrepreneurial orientation and small service firm performance through marketing resources and marketing capability: A moderated mediation model. Journal of Service Theory and Practice, 27 (1). pp. 231-249. ISSN 2055-6225

Aliprandi-Costa, Bernadette and Sockler, James and Kritharides, Leonard and Morgan, Lucy and Snell, Lan-ChiORCID: https://orcid.org/0000-0001-5392-2656 and Gullick, Janice and Brieger, David and Ranasinghe, Isuru (2016) The contribution of the composite of clinical process indicators as a measure of hospital performance in the management of acute coronary syndromes—insights from the CONCORDANCE registry. European Heart Journal - Quality of Care and Clinical Outcomes, 3 (1). pp. 37-46. ISSN 2058-5225

View full listing in ePrints

Research supervisor in the area of:

  • Service Marketing ( 350611 )