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Professor Aileen Cater-Steel

Professor Aileen Cater-Steel
Name Aileen Cater-Steel
Position Emeritus Professor
Section Governance
Email
Qualifications BBus UCSQ , MIT USQ , PhD Griffith

Fields of Research (FoR)

  • Specialist Studies in Education not elsewhere classified ( 130399 )
  • Information Systems not elsewhere classified ( 080699 )
  • Information Systems not elsewhere classified ( 460999 )
  • Specialist Studies In Education not elsewhere classified ( 390499 )

Research interests
IT service management, governance of ICT, research supervision, software process improvement, encouraging women in engineering, science & technology, e-learning, green IT.

Professional memberships
Fellow of the Australian Computer Society (ACS)
Member of ACS Professional Standards Board

Industry affiliations
Preferred research partner itSMF Australia (IT Service Management Forum)

USQ Research affiliations

  • Australian Centre for Sustainable Business and Development (ACSBD)

Currently teaching courses/programs
CIS3008 Information technology service management
CIS5308 Management of information technology services

Teaching experience(Tertiary)
21 Years

Teaching experience(Other)
9 Years

Administrative responsibilities
Research Coordinator - School of Management & Enterprise
Deputy Chair of Academic Board
Co-facilitator of Community of Practice - Research Supervision

Research most recent
* my publications are available in USQ's e-prints repository usq.edu.au\eprints

Al-Taie, Moyassar and Lane, Michael S. and Cater-Steel, Aileen (2014) The relationship between organisational strategic IT vision and CIO roles: one size does not fit all. Australasian Journal of Information Systems (AJIS), 18 (2). pp. 59-89.

Marrone, Mauricio and Gacenga, Francis and Cater-Steel, Aileen and Kolbe, Lutz (2014) IT service management: a cross-national study of ITIL adoption. Communications of the Association for Information Systems (CAIS), 34 (1). pp. 865-892.

Lepmets, Marion and Mesquida, Antoni Lluis and Cater-Steel, Aileen and Mas, Antonia and Ras, Eric (2014) The evaluation of the IT service quality measurement framework in industry. Global Journal of Flexible Systems Management, 15 (1). pp. 39-57.


Research most notable
Alsabawy, Ahmed Younis and Cater-Steel, Aileen and Soar, Jeffrey (2013) IT infrastructure services as a requirement for e-learning system success. Computers and Education, 69. pp. 431-451.

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2012) A proposal and evaluation of a design method in design science research. Electronic Journal of Business Research Methods, 10 (2). pp. 89-100.

Tan, Wui-Gee, Cater-Steel, Aileen & Toleman, Mark 2009, ‘Implementing IT service management: a case study focussing on critical success factors’ in Journal of Computer Information Systems (JCIS) vol. 50, no.1, pp. 1-12.


Publications in ePrints

Mensah, Ransford and Cater-Steel, Aileen and Toleman, MarkORCID: https://orcid.org/0000-0002-0535-8103 (2020) A Framework for Selection of Processes to Virtualize in e-Government: A Case Study of Liberia. In: 23rd Pacific Asia Conference on Information Systems (PACIS 2020), 20-24 June, 2020, Dubai, United Arab Emirates.

Shrestha, Anup ORCID: https://orcid.org/0000-0002-2952-0072 and Cater-Steel, Aileen and Toleman, MarkORCID: https://orcid.org/0000-0002-0535-8103 and Behari, Suren and Rajaeian, Mohammad Mehdi (2020) Development and evaluation of a software-mediated process assessment method for IT service management. Information & Management, 57 (4):103213. ISSN 0378-7206

Mensah, Ransford and Cater-Steel, Alieen and Toleman, MarkORCID: https://orcid.org/0000-0002-0535-8103 (2020) Factors affecting e-government adoption in Liberia: A practitioner perspective. The Electronic Journal of Information Systems in Developing Countries, e12161. pp. 1-15. ISSN 1681-4835

Mensah, Ransford and Cater-Steel, Aileen and Toleman, MarkORCID: https://orcid.org/0000-0002-0535-8103 (2020) Towards a shared services model to support e-Government implementation in developing countries: findings from Liberia. In: 31st Australasian Conference on Information Systems: Navigating Our Digital Future (ACIS 2020), 1-4 Dec 2020, Wellington, New Zealand.

Cater-Steel, Aileen and Toleman, MarkORCID: https://orcid.org/0000-0002-0535-8103 and Rajaeian, Mohammad Mehdi (2019) Design science research in doctoral projects: An analysis of Australian theses. Association of Information Systems Journal, 20 (12). pp. 1844-1869.

View full listing in ePrints

Approved research supervisor in the area of:

  • Specialist Studies in Education not elsewhere classified ( 130399 )
  • Information Systems not elsewhere classified ( 080699 )
  • Information Systems not elsewhere classified ( 460999 )
  • Specialist Studies In Education not elsewhere classified ( 390499 )