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Professor Aileen Cater-Steel

Professor Aileen Cater-Steel
Name Aileen Cater-Steel
Position Professor (Information Systems)
Section School of Management and Enterprise
Office T238
Location Toowoomba Campus
Phone +61 7 4631 1276
Extension 1276
Qualifications BBus UCSQ , MIT USQ , PhD Griffith

Fields of Research (FoR)

  • Specialist Studies in Education not elsewhere classified ( 130399 )
  • Information Systems not elsewhere classified ( 080699 )

Research interests
IT service management, governance of ICT, research supervision, software process improvement, encouraging women in engineering, science & technology, e-learning, green IT.

Professional memberships
Fellow of the Australian Computer Society (ACS)
Member of ACS Professional Standards Board

Industry affiliations
Preferred research partner itSMF Australia (IT Service Management Forum)

USQ Research affiliations

  • Australian Centre for Sustainable Business and Development (ACSBD)

Currently teaching courses/programs
CIS3008 Information technology service management
CIS5308 Management of information technology services

Teaching experience(Tertiary)
21 Years

Teaching experience(Other)
9 Years

Administrative responsibilities
Research Coordinator - School of Management & Enterprise
Deputy Chair of Academic Board
Co-facilitator of Community of Practice - Research Supervision

Research most recent
* my publications are available in USQ's e-prints repository\eprints

Al-Taie, Moyassar and Lane, Michael S. and Cater-Steel, Aileen (2014) The relationship between organisational strategic IT vision and CIO roles: one size does not fit all. Australasian Journal of Information Systems (AJIS), 18 (2). pp. 59-89.

Marrone, Mauricio and Gacenga, Francis and Cater-Steel, Aileen and Kolbe, Lutz (2014) IT service management: a cross-national study of ITIL adoption. Communications of the Association for Information Systems (CAIS), 34 (1). pp. 865-892.

Lepmets, Marion and Mesquida, Antoni Lluis and Cater-Steel, Aileen and Mas, Antonia and Ras, Eric (2014) The evaluation of the IT service quality measurement framework in industry. Global Journal of Flexible Systems Management, 15 (1). pp. 39-57.

Research most notable
Alsabawy, Ahmed Younis and Cater-Steel, Aileen and Soar, Jeffrey (2013) IT infrastructure services as a requirement for e-learning system success. Computers and Education, 69. pp. 431-451.

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2012) A proposal and evaluation of a design method in design science research. Electronic Journal of Business Research Methods, 10 (2). pp. 89-100.

Tan, Wui-Gee, Cater-Steel, Aileen & Toleman, Mark 2009, ‘Implementing IT service management: a case study focussing on critical success factors’ in Journal of Computer Information Systems (JCIS) vol. 50, no.1, pp. 1-12.

Publications in ePrints

Rajaeian, Mohammad Mehdi and Cater-Steel, Aileen and Lane, Michael (2017) A systematic literature review and critical assessment of model-driven decision support for IT outsourcing. Decision Support Systems. ISSN 0167-9236

Behari, Suren and Cater-Steel, Aileen and Shrestha, Anup and Soar, Jeffrey (2016) A measurement model to link process operational measures to risks associated with attainment of business critical success factors. In: 6th International Engaged Management Scholarship Conference (EMS 2016), 8-11 Sept 2016, Paris, France.

Behari, Suren and Cater-Steel, Aileen and Soar, Jeffrey (2016) Data science and big data analytics in financial services: a case study. In: Handbook of research on driving competitive advantage through sustainable, lean, and disruptive innovation. Advances in Business Strategy. Business Science Reference (IGI Global), Hershey, PA, united States, pp. 396-423. ISBN 9781522501350

Cater-Steel, Aileen and Valverde, Raul and Shrestha, Anup and Toleman, Mark (2016) Decision support systems for IT service management. International Journal of Information and Decision Sciences, 8 (3). pp. 284-304. ISSN 1756-7017

Alsabawy, Ahmed Younis and Cater-Steel, Aileen and Soar, Jeffrey (2016) Determinants of perceived usefulness of e-learning systems. Computers in Human Behavior, 64. pp. 843-858. ISSN 0747-5632

View full listing in ePrints

Approved research supervisor in the area of:

  • Specialist Studies in Education not elsewhere classified ( 130399 )
  • Information Systems not elsewhere classified ( 080699 )